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Making a Reservation
How can I use your booking engine?
Our booking engine quickly searches for the best consolidator fares for the routing selected by you as well as the best published fares.

-Enter the city or airport code from where you will depart and the city or airport code in which you will arrive.

-Enter the dates and times you want to depart and arrive.

-Select if you want a one way or round trip.

-Select the number of passengers .

-Click Search to get results.

-The published fares check availability automatically and you are shown a "Book it" button beside which published fares are available to book. The Consolidator fares are displayed with a "Verify" button that you must click on check availability.

-Click on the "Book it" button to book this available flight.

-Choose your favourite flight combination by clicking the button beside the flights you want.

-Once you have found a suitable fare and have selected your preferred flights, you may proceed to the Booking screen by simply clicking on the "Book" button.

-This screen reconfirms which flights you have booked. It provides you with specific information, such us

-the numbers of tickets
-the applicable fare
-the actual taxes

-Enter your Credit Card information for finalizing your booking.


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How do I request special meals or other accommodations?
After booking Please send special requests by email, a live agent complete your request.
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How can I find available travel dates for the fare I selected?
Yes, it is possible that all the tickets for the requested itinerary have already been sold out by our consolidators; and hence our system shows no availability. However, in such cases, do not assume that the tickets issued directly from airlines would be unavailable too. It is quite possible that only the consolidator's stock is exhausted while the normal fare tickets are still available (and the converse is true as well).

In order to save the hassle of going to the website of airlines in such cases, we also have the published fare integrated in our engine.

Again, if you are flexible on your dates and time of departure, you can get many more options and cheapest flights. Sometimes, especially when the travel dates are a bit in future and you are unable to get any consolidator flights, you should keep looking for new flights from time to time. Our consolidators keep purchasing flights on an ongoing basis and who knows there might be a one that suits your requirement.

Also note that we don't take requests for departure dates that are less than 4 days from the date of booking. This measure is aimed at ensuring that consolidators have sufficient time to get the documentation across to you in timely manner.


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What are the restrictions on last-minute bookings?
To help protect your credit card from fraudulent activity, we take extra time to verify passenger information. Therefore, reservations must be made at least 4 days prior to departure . If the airline you have selected requires paper tickets you will be notified of delivery options. Naturally if you require paper tickets, time must be allowed for delivery of the tickets from our location.
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Why do you offer best prices ?

Our Booking Engine is a proven technology that is rated as one of the best in the world. It is a result of combining world's best search (and booking) engines and the largest database of negotiated fares. This Booking Engine seamlessly integrates CONSOLIDATOR fares and PUBLISHED fares on a single screen; and that too via a single search.  This is a big advantage when you compare this booking engine with other travel websites that sell only published fares. Our Booking Engine will allow you to book fares which are frequently lower than those offered by other travel sites on the Internet.

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Why are the price quotes not given over the phone?

Please note that the cheap tickets offered by us are actually bought from consolidators (and not from airlines). This means that the availability status of flights changes continuously and hence we cannot give you price quotes by looking up the prices - because, we cannot guarantee the price or availability when you actually book the flight. Hence, giving price quotes over the phone would be wrong and is not part of our policy.

You should check the price and availability when you are ready to book. You can check it out here.

For any booking related problems, you can contact us at

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I got a message saying that my booking was not successful. What do I do now?

This can happen due to a number of reasons - the airline might change the itinerary of their flights, complete flight information might be unavailable etc.

Mostly, we will be able to sort out such issues for you by taking to the consolidator who is issuing tickets for that flight. We can also try to book tickets manually for you (i.e. outside of the system) ... please contact, if you would like us to try. Of course, we will not charge any money to your credit card unless we are able to give you complete and confirmed itinerary details. We will only charge to your credit card only after discussing these details with you and getting your consent for making such a booking.

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What is an eticket?
An eticket, or electronic ticket, represents your reservation for a flight, but is not in a paper format. You will be supplied a confirmation number as your proof of purchase. You will not receive a paper ticket. With an eticket, your name and flight details will be in the airline's computer. An eticket is NOT a boarding pass. You will still have to check-in to receive your boarding pass.

PLEASE NOTE: New regulations require you to present a printed receipt of your e-ticket purchase in order to receive a boarding pass. Please be certain to print your confirmation details page or your confirmation email and bring it with you to the airport. Failure to do so will result in your inability to board your flight.
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Can I receive a paper ticket?
Airlines charge fees for paper tickets issued when electronic ticketing is available. Therefore, we issue all tickets electronically unless a paper ticket is required by the airline. When required, paper tickets do not have additional fees other than shipping charges.
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Do you charge extra service fee?
Yes we do. We charge a service fee50CAD/per ticket  for any changes or cancellations to fares.

In addition to our charges, most airlines also have a penalty or cancellation fee for any changes or cancellations to fares.

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Are taxes included in the price of my fare?
The price of the tickets includes taxes and fees which are imposed on air transportation by government authorities. Taxes and fees, which may represent a significant portion of the cost of air travel are either included in the fare or shown separately in the "TAX" box(es) of the ticket(s). In our booking engine you can see applicable taxes after making flight selection (before entering credit card info).
This screen reconfirms which flights you have booked. It provides you with specific information, such us
-the numbers of tickets
-the applicable fare
-the actual taxes
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What is the procedure for canceling my flight bookings?

For canceling your flight bookings, you should contact us immediately at the following email address: (Address the mail to: Sergey Levchenko)

Note that speed is of essence here - so inform us as soon as you need to cancel your booking.

If you are not able to reach us due to any reason, remember to show-up for the flight. In any case:

(Not showing up for the flight will mean that you did not
cancel your flight booking and this will be treated as a no-show)

This is really important to understand. I can't lay any further emphasis on this.

If you can't reach us, try the following options:

            Phone the airline on which you have your booking

            Visit the airport and talk to a Customer Service Representative of the airline

So, talk to them and explain them the situation. And do not forget to take their name, contact details and identification number. Noting this information will be beneficial to you - e.g. in case you miss the flight, you can at least prove that you spoke to a customer service representative of the airline. If you don't have any such proof, you will most certainly lose all the money you have paid for your ticket.

If you have made a proper cancellation with the airline, you will lose only the cancellation fee that you must have agreed to at the time of the original booking.

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What are the fees for changing my ticket?
Some major airline carriers have changed their exchange policies for non-refundable tickets. Changes to tickets prior to departure date may result in large change fees plus additional applicable charges. On your departure date, the airline may charge additional fees for stand-by passengers. After departure, your ticket may have no residual value.
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Is any type of cancellation insurance available?
Yes. you can purchase it within 48 h after your reservation at
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What are my delivery options?
If e-ticket is not available for your itinerary ,you can choose to have your tickets sent via  Xpresspost and Fedex.
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At the Airport
Should I still check-in?
If you have reserved a seat assignment, you must still check-in. Reserved seats are subject to cancellation if not claimed at least 30 minutes prior to scheduled departure time (45 minutes for non-US and overseas flights).
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What is required when I check-in?
ALL ticketed passengers must show a government issued photo identification at check-in. Children must have a parent present at check-in. Tickets, or eticket reservations must be in each passenger's name as it appears on the photo identification.
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What is required with non-US travel?
An international trip may require valid travel documents such as, but not limited to:
  • passport
  • visa
  • re-entry permit
  • health certificate
  • inoculation record
  • a ticket for the return journey or continuance of your trip
  • or ANY combination thereof. is NOT responsible for your travel documents. You are responsible for acquiring the proper documentation. Concerns about the required travel documents may be resolved by contacting the appropriate consulate, embassy, or government agency.
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What is a schedule change?
Schedule changes are made by the airline when it changes flight times or numbers at its discretion. If known about in advance, will send changes to you prior to your flight. Often schedule changes are unexpected and at the last minute. You may want to call the airline 24 hours prior to your departure time to check your flight schedule.
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What are the luggage limitations?
In general, you are allowed two items of checked baggage per person and one personal and one carry-on item. Luggage requirements can vary by airline and may change due to security or other regulations. Airlines reserve the right to assess an additional charge at the time of check in for three or more pieces of luggage and/or for non-standard luggage.
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Traveling with Children
What services are offered for children traveling alone?
Tickets for children under the age of 14 who are travelling alone are not bookable on this site. In general, minors under the age of 18, traveling alone, may be subject to unaccompanied minor fees as determined by the selected airline. Many airlines provide or require all unaccompanied children to be escorted from point of check-in to the airplane where the child is placed in the care of a flight attendant. This service, called unaccompanied minor service, may result in a fee of $30 or more per flight segment. A parent MUST be present at check-in when a child is traveling alone. Some airlines prohibit children traveling alone from flying on the last connecting flight of the day. Please contact the airline directly to determine what requirements and fees are involved.
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Do I have to pay full fare for an infant?
An infant is a child under two years of age not occupying a seat. Once children reach their second birthday, they must be seated in an approved seat. One infant is permitted to travel free  for each passenger paying adult fare who is at least 12 years of age. Each additional child under 2 years of age accompanying the same adult passenger will pay the applicable accompanied child's fare whether they are occupying a seat or not.
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What are International travel restrictions for children?
In an effort to prevent international child abduction, many governments have initiated procedures at entry and exit points, including requiring documentary evidence of relationship and permission of the parent(s) or legal guardian not present for the child’s travel. Parents of minor children (under 18 years old) should carefully document legal custody prior to traveling. If a minor child is traveling with only one parent, the absent parent should provide notarized consent. If only one parent has legal custody, that parent should be prepared to provide such evidence to airlines and authorities. In cases in which a minor child is traveling alone or in someone else’s company, both parents (and the sole, documented custodial parent) should provide notarized consent. If a child traveling has a different last name from the mother and/or father, the parents should be prepared to provide evidence to airlines and authorities, such as a birth certificate or adoption decree, to prove that they are indeed the parents.
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What are your terms and conditions?

Fares: All fares including taxes and service charges are non-refundable.

Confirmation: In some circumstances, your booking will provide you with a confirmation number before a ticket has been issued. The booking process is not complete until you have received a ticket number. You will be contacted by an agent within 24 hours of your booking to reconfirm the ticket has been issued. In some cases, due to unforeseen errors we may be unable to honour a fare quoted.

Credit Card: You agree to authorize the ticket issuer to charge your credit card number the amount that is shown as the Grand Total.

Flight Reconfirmation:

Outbound and return flights must be reconfirmed with the relevant airlines at least 72 hours prior to the commencement of that leg of the journey unless specifically informed otherwise by that airline. We accept no responsibility for bookings cancelled due to non-compliance with rules set by that particular airline. We also take no responsibility for any flight rescheduling en route.

Passports/Visas/Health Requirements:  

We are very happy to inform you of current travel documentation requirements if you so require. It is your responsibility to ensure that you meet the passport, visa, health requirements of the countries you wish to visit and those that you transit (even if it is for a plane change). Many countries require that your passport should be valid for a period of (a minimum) six months from the date of arrival into that country. We accept no responsibility if you should be denied boarding or deported due to non-fulfillment of the above.

Insurance: We strongly recommend travel insurance to cover you for cancellation, health, baggage etc.

Cancellation / Changes If you need to change or cancel your travel plans, it is your responsibility to notify us in writing of such a request. These tickets are discount tickets, which have restrictions on them and may be up to 100% non-refundable and non-changeable. We charge a service fee for any changes or cancellations to fares. In addition to our charges, most airlines also have a penalty or cancellation fee for any changes or cancellations to fares. Please ensure you read the flight rules for the fare selected as airline charges are notified in those rules depending on whether you wish to cancel or change your flight. If you are holding a booking for which a ticket has been arranged and you do not notify us in writing of your desire to cancel, this will be treated as a 'no show' and could result in you losing all that you paid.

Lost Tickets: If you lose your tickets, it may be possible to re-issue them for a fee. The amount payable will depend on the circumstances of the loss and how close to the travel date you discover it. However, not all tickets can be re-issued; which is another good reason for ensuring you have sufficient insurance cover. Tickets will be dispatched to you in accordance with your instructions and we accept no responsibility for their delivery.

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What type of customer service is offered?
After submitting your reservation request, you will be provided with an email address to use to make inquires about your request. Our qualified and friendly agents are available Mon-Fri (9.00-18.00 ET) Saturday (9.00-14.00ET)to answer your questions. All you have to do is ask.
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Why you don't offer phone support?

We do give out a phone number to anyone who asks. This however is a last line of support, reserved only for matters that need to be talked out.

Email is a FAR more efficient way to conduct support and you will find we are VERY quick to solve problems via email.

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Which countries does your site accept credit cards from?
Currently, we process credit card charges if the credit card has a billing address in Canada. If you enter a credit card billing address outside the Canada, you will not be able to book a ticket or reservation on our site.
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Can a non-passenger use his/her credit card for booking a ticket for a passenger?

Yes, it is possible for a non-passenger to book a ticket (using his/her credit card) on the behalf of a passenger (e.g. a minor or a person who doesn't have a credit card). In fact, this happens all the time and there are absolutely no problems if you follow the procedure correctly. Here is the procedure to be followed in such a case:

Step 1: Find the flight that you want to book tickets on and enter the names of the passengers.

Step 2: Enter the name of First passenger as the credit card holder.  Enter other credit card details as required by the system. Please take extra care while entering the name of the passengers - the names cannot be changed after the tickets have been issued.

Step 3: Once you are done with making the reservation, you will be issued a confirmation number. You will need to send across this confirmation number, the credit card holder's name and other details in an email. The email address can be obtained from the "Email Us" link on our website.

Step 4: A credit card authorization form will be sent to the credit card holder (by fax or email). Through this form, the credit card holder confirms that the passengers can use his/her credit card for paying for the tickets.

Step 5: One the credit card holder has completed the authorization form, he/she will fax it to us together with the photocopies of a government-issued photo card (e.g. driver's license or passport) and a photocopy of both sides of his/her credit card. Once we receive these documents, we will check them for completeness and will then forward them to the consolidator.

Step 6: Tickets are issued and are sent across to the credit card holder.

This process protects the consolidators from credit card fraud.

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Can I use travel vouchers, frequent flyer miles, or loyalty program points to book travel on your site?  is not permitted to accept third-party travel vouchers, frequent flyer miles, or loyalty program points for travel on our site. To redeem these forms of payment, you'll need to contact the appropriate airline, hotel, or rental car company.
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Why did I get a "there was a problem confirming the credit card" when I made my reservation?
This usually happens when you have incorrectly keyed in your credit card number. Each credit card number is initially checked to ensure that the correct number of digits has been entered, and that they are entered in the correct sequence. Make sure you that have entered the correct numbers in the correct sequence.
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What do you mean by "Consolidator Fares"?

Consolidator fares are a great concept that helps you get check flight tickets. Actually, Consolidators are nothing but companies that act as distributors and acquire (buy) unsold seats (in bulk) from airlines. These are, generally, unsold seats on international flights. Since these seats would otherwise have earned nothing for the airline and since the Consolidators buy them in bulk, the airlines offload these seats to Consolidators at highly discounted prices. The Consolidators, in turn, sell them to you (general public) at fares that are much lower than even the normal discount fares.

Sometimes, the airlines might also allow you to earn frequent miles with consolidator-purchased tickets. Another important point to note is that "Consolidator tickets are quite often available for flights that are displayed as sold-out by the airline". This actually acts as a double advantage for you i.e. you not only get a seat on a flight that is shown as full by the airline but also get it at a much lower price.

If I am getting this double advantage, will I ever refuse a Consolidator fare?

Yes, it is possible. Here are the reasons/circumstances:

·         The conditions/ restrictions imposed by the Consolidator might not be acceptable/suitable to you.

·         With Consolidator fares, you might not get to know the name of the airline you would be flying with (and the seat allocation) until the day of your flight. However, this is not always the case. Most Consolidators try to get this information to you upfront i.e. at the time you buy your ticket.

·         The penalties/fees that are associated with canceling/changing a flight booking might prevent you from going for Consolidator fares - especially if you are not certain about your travel plans.

·         Some people would not go for Consolidator fares because certain Consolidators do not accept third party payments for flight bookings.

So, if you have a flexible travel plan and if the restrictions etc are not a problem, the Consolidator fares would be the best for you. The savings are tremendous with consolidator fares (much more than what they are from discounted airline fares). Just check out for yourself!